PS4 Disconnecting? FOLLOW THIS GUIDE

**MaxADMIN** · 30th July 16

Does your PS4 timeout or randomly disconnect? Your DualShock 4 is probably still paired to your PS4 and not authorizing correctly through the CronusMAX and/or USB Hub.

This happens when users turn the PS4 console on with the DualShock 4 controller or accidentally power up the controller before connecting it to the USB Hub > CronusMAX.

Basically, the DualShock 4 is still wirelessly paired to the console from when it was previously being used - so of course the data from the controller is not passing through the USB hub via USB cable. All you need to do is unpair the controller fully from the PS4.

Here's a simple video showing exactley what you need to do (Thanks to @GL0ZZ3N):

The step by step instructions:

First make sure your Cronus PRO software is the latest version (at least 1.20) - there have been a large number of fixes since the last release.

Connect your DS4 controller to a CronusMAX with a micro USB cable - then connect the CronusMAX to the PS4 and power on using the console's power button.

On the PS4, go to: Settings > Devices > Bluetooth Devices > then select the controller > Press the Options Button > Forget Device

There is also a reset button on the back of newer model controllers that will remove all paired settings and set it to factory default status. (You still need to do the above).

Turn off the PlayStation 4.
Locate the small reset button on the back of the DualShock 4 near the L2 shoulder button.
Use a small, unfolded paper-clip or something similar to push the button (the button is inside a tiny hole). Hold the button down for a couple of seconds and release.

If you are using a PS4 PRO console and a DualShock V2 (CUH-ZCT2U) you will also need to go into the settings and tell your controller to work over USB only and also to disable the controller's power saving settings. This is a mandatory procedure.

Now go through the steps again of connecting the DS4 to the USB Hub as the Authorization controller (or as a wired controller with USB Cable without a USB Hub).

No more problems with timing out on a PS4 when using cross-over controllers, and no more wireless lag issues if you are a pro gamer and want to use the CronusMAX so you have a wired DS4

**White** · 16th June 17

Are the CUH-ZCT2U USB steps just for the Pro? It works the same as the v1 DS4 on original and slim PS4's?

**MaxADMIN** · 17th June 17

Originally Posted by White

Are the CUH-ZCT2U USB steps just for the Pro? It works the same as the v1 DS4 on original and slim PS4's?

unpairing is the same for all PS4's

Comms method is for DS4 v2 only of course

**White** · 17th June 17

Originally Posted by MaxADMIN

unpairing is the same for all PS4's

Comms method is for DS4 v2 only of course

I meant do all PS4s require you to set the DS4 v2 to USB or just the Pro? Guess I can figure it out when my v2 arrives Monday.

**MaxADMIN** · 18th June 17

Originally Posted by White

I meant do all PS4s require you to set the DS4 v2 to USB or just the Pro? Guess I can figure it out when my v2 arrives Monday.

All

**Azhrei** · 3 Weeks Ago

Originally Posted by MaxADMIN

All

Um, silly question, but would you PLEASE go back to the OP and correct it, then? I thought I didn't have to do this because your OP specifically says "PS4 Pro" and I don't have a Pro model. There's another couple of hours lost that I'll never get back.

I'm sure it'll save others plenty of time as well!

Thanks.

**coblos** · 27th June 17

Originally Posted by MaxADMIN

Now go through the steps again of connecting the DS4 to the USB Hub as the Authorization controller (or as a wired controller with USB Cable without a USB Hub).

No more problems with timing out on a PS4 when using cross-over controllers, and no more wireless lag issues if you are a pro gamer and want to use the CronusMAX so you have a wired DS4

Hi admin, I'm using a PS4 Pro & DS4 v2. Should I forget my DS4 from the bluetooth device list first and then enabling USB communication+disabling auto turn-off, or the other way around?
Can I still use my DS4 as a wired controller?
Thanks

**Rinki** · 14th July 17

Hello,
my Cronusmax V3 worked perfectly fine with my PS4. Since I've switched to the PS4 pro it does not work anymore. FW 1.24 is already installed. I'm using it in WE mode. I set the communication mode to USB cable and disconnected my controller (which is a CUH-ZCT2E) afterwards by pressing disconnect under bluetooth devices. It alwasy shows
Attachment 3894
instead of
Attachment 3895.

Any idea? Many thanks!

That's what I found here.

I'll have to test this out now that you've brought it up. I have a Cronusmax plus.

I just checked it and it worked fine. I did try it with the new controller and that DIDNT work. So maybe that's your issue. Make sure you use an old DS4 to authenticate. The new one doesn't authenticate probably because they now also send input data through the USB cable.

Does that make sense?

Cheers,
Rinki

**Rinki** · 2nd August 17

No one who can help me with this issue...?

**Maiden_Ty_One** · 6th September 17

First off, this appears to be outdated.

When I go into Bluetooth Devices and click on the Dualshock 4 it gives me the option to "Disconnect" - no mention of "forget" or anything like that.

Second, it does not appear to work.

I am trying to get my PS4 working with an Xbox One controller via CronusMax and USB hub and it is simply NOT WORKING. The furthest I can get is being stuck on the AU screen with everything connected up properly. If I go into Bluetooth Devices like you showed and disconnect it shuts the entire controller down. Starting the controller back up, even when plugged in, instantly 'pairs' it back to the PS4.

And no, my PS4 controller is not a new model.

Getting really sick of things with the CronusMax not working as advertised.

**Karsa** · 26th September 17

Ive read everything i can find about this issue. Had my cronus for 2 weeks roughly. Cant use it bc it power offs my controller. Do i need a usb hub? Why dont my friends that have a cronus max need a usb hub? Im so lost pls help. My square button stoos working. Then the controller shuts off. Ive done as followed and no go. Please help community. Ps4 new cronus user having major difficulties.

**MaxADMIN** · 27th September 17

Originally Posted by Karsa

Ive read everything i can find about this issue. Had my cronus for 2 weeks roughly. Cant use it bc it power offs my controller. Do i need a usb hub? Why dont my friends that have a cronus max need a usb hub? Im so lost pls help. My square button stoos working. Then the controller shuts off. Ive done as followed and no go. Please help community. Ps4 new cronus user having major difficulties.

The Cronus doesn't turn off the controller. It sounds like you have other issues.

Regarding a USB Hub - this is all explained in the manual. Pick your controller/console combo and follow the guide http://cronusmax.com/manual/controllers.htm

- - - Updated - - -

Originally Posted by Maiden_Ty_One

First off, this appears to be outdated.

When I go into Bluetooth Devices and click on the Dualshock 4 it gives me the option to "Disconnect" - no mention of "forget" or anything like that.

Second, it does not appear to work.

I am trying to get my PS4 working with an Xbox One controller via CronusMax and USB hub and it is simply NOT WORKING. The furthest I can get is being stuck on the AU screen with everything connected up properly. If I go into Bluetooth Devices like you showed and disconnect it shuts the entire controller down. Starting the controller back up, even when plugged in, instantly 'pairs' it back to the PS4.

And no, my PS4 controller is not a new model.

Getting really sick of things with the CronusMax not working as advertised.

As the manual explains, if the controller is not authorizing then it is not communicating with the AU controller. So thats a fault either with the micro USB cable, an issue with the micro usb port on the AU controller or the AU controller is still paired to the console.

Did you follow the steps WITHOUT a USB Hub (to eliminate that there is an issue with the component - plus it doesn't use AU): http://cronusmax.com/manual/xbox_one..._a_usb_hub.htm

I'll check the latest PS4 update to see whats changed with regards to unpairing and update the guide if necessary.

**Karsa** · 27th September 17

Yes, Im also on a ps4 controller trying to use it without a usb hub. Ive read manual several times up and down over the weeks, and Im down to buying a usb hub and cable to get it to work. Im also under the impression its not my cronus bc it will work, exceot my square (reload) button. I dunno. Thanks for the reply

**Karsa** · 27th September 17

I dont own a usb hub. Im using the usb wire that came with the ps4. Going for a new usb wire bc that maybe my problem. Its never worked for more than 10m.

**MaxADMIN** · 30th October 17

Originally Posted by Karsa

I dont own a usb hub. Im using the usb wire that came with the ps4. Going for a new usb wire bc that maybe my problem. Its never worked for more than 10m.

That's correct - without a USB Hub it will disconnect after 8-10 minutes. 100% recommend a USB Hub. They're $4 - $10 tops.

**MaxADMIN** · 3rd August 17

Originally Posted by Rinki

Hello,
my Cronusmax V3 worked perfectly fine with my PS4. Since I've switched to the PS4 pro it does not work anymore. FW 1.24 is already installed. I'm using it in WE mode. I set the communication mode to USB cable and disconnected my controller (which is a CUH-ZCT2E) afterwards by pressing disconnect under bluetooth devices. It alwasy shows
Attachment 3894
instead of
Attachment 3895.

Any idea? Many thanks!

That's what I found here.

I'll have to test this out now that you've brought it up. I have a Cronusmax plus.

I just checked it and it worked fine. I did try it with the new controller and that DIDNT work. So maybe that's your issue. Make sure you use an old DS4 to authenticate. The new one doesn't authenticate probably because they now also send input data through the USB cable.

Does that make sense?

Cheers,
Rinki

Originally Posted by Rinki

No one who can help me with this issue...?

The new firmware is 100% with that controller as its the same one I use. E = communications error. I suggest you downgrade your fw then upgrade it again in case there was some corruption issue.

**MaxADMIN** · 30th October 17

New video added

**Ulger666** · 13th November 17

Ok using ps4 with move navigation and mouse worked great forever but tried using old computer and is not working.on either cpu. Using hub with Bluetooth adapter not sure if is the original now that came with. Will start move controller with a lot of mashing but then stays connected and does nothing. Also recently bought charging station for move but is plugged to wall.

**Ulger666** · 15th November 17

I got it removed ps move from Bluetooth devices don’t remember plugging it in

**Bandeira77** · 17th November 17

Good morning, my Ds4 constantly disconnects from the Cronuxmax pro connected to ps4, I've followed all the tutorials and it's still the same, including deleting console commands, can you help me please?

**kingreko** · 10th December 17

I did this step by step and it still doesn't work. In fact this is the setup that you have to do to get the Controller to work initially. This is my third cronus max. Im convinced that it is just bad production. After i followed these steps my device disconnects even more. When it does work there is a delay when you press buttons sometimes it doesn't register the button i press at all. My experience with the device has been nothing short of a nightmare. From the cheap audio equipment to the actual device. No costumer service and if you have a problem you have to go back to the store you bought the device from to get any help. Most of the mods are useless and its very limited in game selection "Mostly cod". I give it 1 star overall for performance

**TheRandomOne** · 10th December 17

Im using a XBOX One Wireless Controller with Partial Support on a PS4. It works but I really hate that disconnecting controller notification. So if I got a wired XBOX Controller would I be able to use full connection with no problems ?

**boneflea** · 15th December 17

I recently purchased the cronus max plus. I got it to work without the usb hub, but it disconnects every so often like its supposed to when hooked to my ps4 that way. I bought one of the recommended hubs(insigna model NS-PCH5420) to attempt to fix that issue, but I am having no luck. When I hook it up thru the hub it stays in standby mode and constantly connects and disconnects. I am using a Broadened Horizons arcade ultimate arcade stick as my controller. Being that I am a quadriplegic that controller is my best option for my lack of dexterity. I am running v1.24 on the cronus max plus.Any help is much appreciated

**swiftmove** · 20th December 17

Same thing is still happening to me.
I followed the stickied topic on how to connect cm+ to xim4 and this guide.. but I am still experiencing random disconnection.

I tried 3 cables but none can resolve the issue.

Any ideas how fix this?

**Zeromeno** · 3rd March 18

Attachment 4700
quest problem: when i start battlefield 1 the game go in stop and write " the controller wireless has been disconnected"
why?
i did all like video tutorial.
thanks

**Zeromeno** · 20th March 18

anyone?

**gameflak** · 3 Weeks Ago

Is it necessary to unpair the DS4 (with a regular PS4), or is it only necessary to tell it to connect via usb and always have it connected this way before powering on? (By the way, mine seems to be working fine this way with no disconnection).

Also, if you have to have the controller not turn itself off automatically after a certain time, how do you manually turn the controller off?

**27321.john.3159** · 2 Weeks Ago

Originally Posted by gameflak

Is it necessary to unpair the DS4 (with a regular PS4), or is it only necessary to tell it to connect via usb and always have it connected this way before powering on? (By the way, mine seems to be working fine this way with no disconnection).

Also, if you have to have the controller not turn itself off automatically after a certain time, how do you manually turn the controller off?

If its not disconnecting, no necessary. Second question, I believe you have to hold the PS button for 12 seconds.

**gameflak** · 2 Weeks Ago

Cheers

**zelenooq** · 2 Weeks Ago

Bottom line, if you have PS4 and you have CronusMax Plus and you don't have USB hub, than CronusMax Plus is useless, practically. Right?
Because of disconnecting evera 8-10mins

and i don't understand this video
the idea of cronusmax plus is that you connect original controller to cronusmax plus and you connect cronusmax plus to usb port of device (ps4 or some)
that way cronusmax plus become original controller to device with his ID
but if you disconnect real controller (with his ID) than you will disconnect cronusmax plus either because he pretend he is original controller
right?

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