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Troubleshooting

 

1
Cronus PRO says 'Device Disconnected'
If the Cronus Pro software still says 'Device Disconnected' even though you have connected it to your computer, it is because your device either doesn't have the CronusMAX PLUS Firmware programmed to it, the USB Cable is bad or the device is somehow corrupted and requires recovery.
Here are some troubleshooting suggestions:
 
  • The Mini-USB cable may be faulty - try another (it must be a full data USB cable - not just a charging cable).
  • The USB port is 3.0 or possibly faulty - try another (we recommend USB 2.0 as many USB 3.0 ports are not fully backwards compatible).
  • The device is somehow corrupted after it was programmed at the factory or you tried to update the firmware when connected to a USB 3.0 port Click Here for instructions on the Firmware Recovery procedure.
  • The device is an older version of CronusMAX that doesn't have the CronusMAX PLUS firmware and is not supported (Click Here to check the different CronusMAX versions).
  • Some Anti-Virus apps block certain functions in the Cronus PRO software. Try disabling temporarily to see if that helps.
  • If you have tried everything and the CronusMAX still won't connect then there is the unfortunate possibility that it is faulty. You should return it to wherever you purchased from and get a replacement.
 

2
Controller disconnects after 10 mins on a PS4
When using a non PS4 controller on a PS4 you have to have a USB Hub compatible CronusMAX PLUS firmware and also a compatible USB Hub to enable Full Time Authentication (partial Authentication forces the controller to reset every 10 minutes). To find out if your CronusMAX PLUS is USB Hub compatible, look for the Blue HUB logo in the Status Bar of the Cronus PRO Software (if the log is not Blue then it is not compatible with USB hubs). Note: This only applies to older v1 and v2 CronusMAX models. All v3 models are USB Hub compatible. Click Here to find out which version CronusMAX you have.
If you hover your mouse over the firmware version area, a popup will also display detailed information about your CronusMAX PLUS and will tell you if it is USB Hub compatible.
Make sure you follow the correct guide for your Controller/Console in the manual. The step by step instructions will guide you through the process of setting everything up correctly.
 

3
My headset won't work
Due to how the CronusMAX PLUS communicates with the PS4, Xbox One and Xbox 360 controllers, you will not be able to use a chatpad or any headsets that plug into the controller itself (unless you are using the two controller method on the Xbox One). However, any headset that can connect directly to the console it was designed for, either wired or wireless should work fine. Or if you have a PS4 console you can use a wired headset with the PS4 USB Sound Card that is included with all new versions of CronusMAX PLUS (US/Canada Model only - check with your supplier before purchasing as some Asian models do not include this item).
 
We have compiled a list of known solutions that are are fully compliant with the CronusMAX PLUS. There may be others, we will update the list as often as we can. If you come across a headset that works and should be added to the manual, please let us know :)
 

4
The LED Display stays at AU all the time
AU means Authentication. The CronusMAX is expecting to read the Security ID from the consoles original controller so it can be "borrowed" to spoof a crossover controller on that console (example: you have a PS4 console and want to use an Xbox One Elite Controller - so the Auth controller in this case would be a DualShock 4 controller).
 
If the LED is not switching from AU to 0 after you connect the Auth controller to the CronusMAX then it could be one of several issues:
 
  • The Output Protocol is not set to the correct console in Cronus PRO. If using a USB Hub it should be AUTOMATIC. If using an Xbox One it should be XB1. If a PS4 then set to PS4 and so on.
  • The USB cable used to connect the Auth Controller to the CronusMAX is either not full data compatible or faulty.
  • If you are using an Xbox 360 console, then your Xbox 360 wired controller is not Auth compatible.
  • The USB Input socket on the CronusMAX is faulty. You can test this by connecting the CronusMAX PLUS to a PC via the PC PROG Port and the supplied Mini USB cable, then use the Device Monitor in Cronus PRO to see if the controller inputs are being read
 

5
I can't get Cronus PRO to work on a MAC
Cronus PRO is compatible with Windows 7, 8 or 10. However it will work on a MAC as you can run these versions of Windows in a dual-boot configuration using free tools such as VirtualBox and Boot Camp or paid tools such as Parallels Desktop and VMware Fusion. If you don't own Windows, you can download a trial copy of Windows 10 here.
 
Here are some guides to help you get Windows 10 working on a MAC:
 
  • Windows 10 on a MAC using VirtualBox - Click Here (Note: USB 2.0 extension pack is required. Click Here for details)
  • Windows 10 on a MAC using Boot Camp - Click Here
  • Windows 10 on a MAC using Parallels Desktop - Click Here (Note: USB 2.0 mode needs to be set in Parallels and a USB 2.0 Hub is required)
  • Windows 10 on a MAC using VMware Fusion - Click Here
 
NOTE
We don’t often recommend paid software, but in the case of Parallels Desktop, it’s something we use every single day for testing software and running Windows on a MAC. The integration with OS X is amazingly well done, and the speed blows away VirtualBox. In the long run, the price is well worth it (You can download a 14 day trial and the price at time of press is $79.99).

 

6
I can't select any device options in Cronus PRO
If you are unable to select any of the Device Options in the Cronus Pro software, you will probably find that it says 'Device Disconnected' even though you have connected it to your computer.
Here are some troubleshooting suggestions:
 
  • The Mini-USB cable may be faulty - try another (it must be a full data USB cable - not just a charging cable).
  • The USB port is 3.0 or possibly faulty - try another (we recommend USB 2.0 as many USB 3.0 ports are not fully backwards compatible).
  • The device is somehow corrupted after it was programmed at the factory or you tried to update the firmware when connected to a USB 3.0 port Click Here for instructions on the Firmware Recovery procedure.
  • The device is an older version of CronusMAX that doesn't have the CronusMAX PLUS firmware and is not supported (Click Here to check the different CronusMAX versions).
  • Some Anti-Virus apps block certain functions in the Cronus PRO software. Try disabling temporarily to see if that helps.
  • If you have tried everything and the CronusMAX still won't connect then there is the unfortunate possibility that it is faulty. You should return it to wherever you purchased from and get a replacement.